Application Management - Flexible, reliable maintenance and enhancement

Microgen delivers cost effective application management services to meet the current demands of both business and IT communities.

With more than 10 years experience in delivering a wide range of application management services to blue chip companies, Microgen provides a set of services which take the contractual responsibility for any or all aspects of the maintenance and enhancement of application systems. These services are delivered against well defined service levels allowing customers to maximize cost savings, quality and flexibility.

Working in partnership with our clients, Microgen provides a range of standard and tailored support services from which organisations can create a support package appropriate to their organisation or business area. The broad choice of options includes:

Hardware, Software and Operating system management
Application Support and Application Enhancements
Performance Monitoring
Identification and resolution of System Faults
Operational task control
Database Administration
3rd Party liaison
Business Continuity assistance

Microgen offers a comprehensive hosting service. All hardware, software, database and server activity is operated and managed by Microgen ensuring minimal impact on internal IT and human resources.

Benefits

Controlled operational costs
Redeployed internal resources
Access to external business and technical expertise
Mitigation of operational risk
Single provider for external services
Continuous service levels
Back-up to existing internal support functions
Reserve services during peaks in resource demand
Seamless integration with customer's internal resources

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